Stat

Streamlined access to short-notice COVID-19 tests and vaccines

Role

Sole UX designer

Tools

Adobe Illustrator, Figma, Google Forms,  Miro

disclosure

This project was created purely to demonstrate my skills and knowledge in the field, without any connection to a real company or product.

Jump to final design

Background ūüí≠

How it started

In addition to the COVID-19 virus, the emergence of the pandemic caused an outbreak of fear and concern. This resulted in a need for COVID-19 tests and vaccines, which were extremely difficult to come by.

INTRODUCING ūüĎčūüŹľ

Stat

Stat is the ultimate app designed to simplify users' access to short-notice appointments for COVID-19 tests and vaccines. Stat provides users with up-to-the-minute information on COVID-19 test and vaccine availability in their area, so they can find care, fast.

DEFINE ūüďö

Problem

There isn't a product on the market that offers a localized view of same-day or next-day COVID-19 tests and vaccines.

Currently, individuals are haphazardly searching for COVID-19 tests and vaccines due to high-demand, little time for preparation, and lack of options.

Goal

Improve users' experience discovering and booking nearby COVID-19 tests and vaccines.

Users require a self-service app that displays available COVID-19 tests and vaccines at nearby health care facilities.

How might we...

Make COVID-19 testing and vaccinations easily discoverable to locals?

Improve users' experience searching for short-notice COVID-19 testing and vaccinations?

Simplify the booking process for individuals and their loved ones?

RESEARCH ūüß™

Research

Understand users to begin crafting a user-centered experience.

To uncover users' frustrations and feelings around the search for COVID-19 tests and vaccines, I interviewed a user group of 10 participants ranging from 18 to 55 years old. Participants resided in metropolitan and suburban areas.

FINDINGS ūüĒć

50%

stated their biggest motivator to get tested and/or vaccinated is their family.

60%

noted they usually search for available tests and/or vaccines by visiting the web sites of urgent cares and clinics.

90%

of users said they rely on their mobile device when searching for COVID-19 tests and/or vaccines.

Journey map

Phase

Search‚ÄČfor‚ÄČa‚ÄČtest‚ÄČor‚ÄČvaccine

Confirm‚ÄČdetails‚ÄČand‚ÄČbooking

Head‚ÄČto‚ÄČvisit

Actions

Decide‚ÄČon‚ÄČa‚ÄČtest‚ÄČor‚ÄČvaccine
‚Äć
Choose‚ÄČa‚ÄČlocation

Select‚ÄČa‚ÄČday‚ÄČand/or‚ÄČtime

Choose‚ÄČa‚ÄČtime

Select‚ÄČindividual‚ÄČwho‚ÄČthe‚ÄČvisit‚ÄČis‚ÄČfor

Confirm‚ÄČbooking

View‚ÄČvisit‚ÄČreminder

Get‚ÄČdirections

Goals

Find‚ÄČan‚ÄČavailable‚ÄČCOVID-19‚ÄČtest‚ÄČor‚ÄČvaccine

Successfully‚ÄČbook‚ÄČa‚ÄČCOVID-19‚ÄČtest‚ÄČor‚ÄČvaccine

Arrive‚ÄČto‚ÄČvisit‚ÄČon‚ÄČtime

Improvement opportunities

Provide‚ÄČa‚ÄČseamless‚ÄČway‚ÄČat‚ÄČthe‚ÄČbeginning‚ÄČof‚ÄČthe‚ÄČuser‚ÄČjourney‚ÄČto‚ÄČsearch

Ensure‚ÄČthe‚ÄČappropriate‚ÄČdetails‚ÄČare‚ÄČaccessible‚ÄČto‚ÄČbook‚ÄČa‚ÄČvisit‚ÄČbased‚ÄČon‚ÄČtime,‚ÄČlocation,‚ÄČand‚ÄČavailability

Provide‚ÄČfeatures‚ÄČto‚ÄČmake‚ÄČsure‚ÄČthe‚ÄČuser‚ÄČknows‚ÄČwhere‚ÄČto‚ÄČgo‚ÄČat‚ÄČthe‚ÄČright‚ÄČtime

Emotions

QUESTIONS ūüßź

What challenges do you face when trying to find an available visit?
What factors do you take into consideration when it comes to booking a test and/or vaccine?
Where are you usually when you begin your search? What device do you rely on?
Can you describe how you currently search for available tests and/or vaccines?
Who are you usually searching for when you need a COVID-19 test and/or vaccine?
What are you currently doing to make booking a test and/or vaccine easier?
Who or what motivates you to get tested and/or vaccinated?

Personas

Gisella

The worried mother

A priority for Gisella is her and her family's health. Gisella and her husband have a 6-year-old son and 10-year-old daughter who mean the world to them. Their goal is to make sure their children live healthy lives.

Gisella recently found out children are susceptible to COVID-19. She disinfected her home and began teaching her children about personal hygiene. They all wear masks when they leave the house, but she still doesn't feel safe.

Gabriel

The health enthusiast

Gabriel considers himself a fitness buff. He loves most forms of exercise, especially aerobic exercises. He believes in looking good, but most importantly feeling good.

Gabriel has a family history of heart issues. He's aware COVID-19 can cause secondary heart-related complications. This makes him extremely worried.

Melissa

The social butterfly

Melissa loves to be with friends, even if it's just a wine and movie night. She's naturally friendly and very social.

Most establishments require proof of vaccination to enter. Many public events require the same proof or a recent COVID-19 test with a negative result. Because of this, Melissa is in need of continuous testing or a vaccination.

IDEATE ‚úćÔłŹ

Target users' frustrations

After understanding individuals' frustrations around booking last-minute COVID-19 tests and vaccinations, the next step was to develop ideas around a self-service app that would meet their expectations. The key was to use the research to inform ideation. The sketches evolved into digital wireframes, which eventually became the low-fidelity prototype.

Sketches

home
search
calendar
book

Wireframes

home
search  
calendar
book
user testing ūüĎĺ

Prototype

After nailing down the wireframes, a low-fidelity, or lo-fi, prototype was rendered. The purpose of the lo-fi prototype was to explore how a product will function and how a user will move through the flow, without having to design every detail.

Lo-fi prototype

user testing ūüĎĺ

Test & modify

By conducting moderated usability studies, I assessed how easy or difficult it was for users to complete core tasks. The data from the usability studies was used to create an affinity diagram.

Organize my findings

To begin analyzing the data, an affinity diagram was used to organize my findings into common themes. The themes evolved into insights, which drove action and improvements to the overall user experience of Stat.

themes

Selecting a person for the visit

Choosing an available visit time

Selecting a COVID-19 test vs vaccine

Lo-fi prototype

Improvements

insight

Users need an intuitive feature when selecting who the visit is for.

The left-to-right swiping function confused most users when selecting who the visit was for.

solution

Listed family members

It wasn't clear to users that they needed to swipe. The design was modified so users could easily select a family member from a list, instead of swiping.

insight

Users should see available visits in a list format instead of on a calendar.

Users were shown a seven-day calendar, despite only seeing appointments for that day or the follow day‚ÄĒcausing confusion.

solution

Listed time slots

Because Stat focuses on same-day and next-day visits, displaying a seven-day calendar was redundant. The calendar feature was removed entirely.

insight

Users need a simpler way of selecting a COVID-19 test vs a vaccine.

Several users accidentally selected the wrong one and needed to start their search over.

solution

Toggle button

The original design required the user to select a COVID-19 test or vaccine from a drop-down. This was revised to include a toggle button instead, eliminating an unnecessary step and simplifying the user flow.

FinaliDesign ‚ú®

Quickly view your visits at a glance

Users can easily view their upcoming and previous visits within seconds upon opening the app.

Easily explore COVID-19 tests and vaccines nearby

Search with ease through Stat's interactive map and convenient scrollable list.