Role Sole product designer
tools Adobe Illustrator, Figma, Google Forms, Miro
disclosure This project was created purely to demonstrate my skills and knowledge in the field, without any connection to a real company or product.
introducing
Stat is the ultimate app designed to simplify users' access to short-notice appointments for COVID-19 tests and vaccines. Stat provides users with up-to-the-minute information on COVID-19 test and vaccine availability in their area, so they can find care, fast.
In addition to the COVID-19 virus, the emergence of the pandemic caused an outbreak of fear and concern. This resulted in a need for COVID-19 tests and vaccines, which were extremely difficult to come by.
Currently, individuals are haphazardly searching for COVID-19 tests and vaccines due to high-demand, little time for preparation, and lack of options.
Users require a self-service app that displays available COVID-19 tests and vaccines at nearby health care facilities.
Make COVID-19 testing and vaccinations easily discoverable to locals?
Improve users' experience searching for short-notice COVID-19 testing and vaccinations?
Simplify the booking process for individuals and their loved ones?
To uncover users' frustrations and feelings around the search for COVID-19 tests and vaccines, I interviewed a user group of 10 participants ranging from 18 to 55 years old. Participants resided in metropolitan and suburban areas.
stated their biggest motivator to get tested and/or vaccinated is their family.
noted they usually search for available tests and/or vaccines by visiting the web sites of urgent cares and clinics.
of users said they rely on their mobile device when searching for COVID-19 tests and/or vaccines.
Search for a test or vaccine
Confirm details and booking
Head to visit
Decide on a test or vaccine
Choose a location
Select a day and/or time
Choose a time
Select individual who the visit is for
Confirm booking
View visit reminder
Get directions
Find an available COVID-19 test or vaccine
Successfully book a COVID-19 test or vaccine
Arrive to visit on time
Provide a seamless way at the beginning of the user journey to search
Ensure the appropriate details are accessible to book a visit based on time, location, and availability
Provide features to make sure the user knows where to go at the right time
The worried mother
A priority for Gisella is her and her family's health. Gisella and her husband have a 6-year-old son and 10-year-old daughter who mean the world to them. Their goal is to make sure their children live healthy lives.
Gisella recently found out children are susceptible to COVID-19. She disinfected her home and began teaching her children about personal hygiene. They all wear masks when they leave the house, but she still doesn't feel safe.
The health enthusiast
Gabriel considers himself a fitness buff. He loves most forms of exercise, especially aerobic exercises. He believes in looking good, but most importantly feeling good.
Gabriel has a family history of heart issues. He's aware COVID-19 can cause secondary heart-related complications. This makes him extremely worried.
The social butterfly
Melissa loves to be with friends, even if it's just a wine and movie night. She's naturally friendly and very social.
Most establishments require proof of vaccination to enter. Many public events require the same proof or a recent COVID-19 test with a negative result. Because of this, Melissa is in need of continuous testing or a vaccination.
After understanding individuals' frustrations around booking last-minute COVID-19 tests and vaccinations, the next step was to develop ideas around a self-service app that would meet their expectations. The key was to use the research to inform ideation. The sketches evolved into digital wireframes, which eventually became the low-fidelity prototype.
After nailing down the wireframes, a low-fidelity, or lo-fi, prototype was rendered. The purpose of the lo-fi prototype was to explore how a product will function and how a user will move through the flow, without having to design every detail.
By conducting moderated usability studies, I assessed how easy or difficult it was for users to complete core tasks. The data from the usability studies was used to create an affinity diagram.
To begin analyzing the data, an affinity diagram was used to organize my findings into common themes. The themes evolved into insights, which drove action and improvements to the overall user experience of Stat.
It wasn't clear to users that they needed to swipe. The design was modified so users could easily select a family member from a list, instead of swiping.
Because Stat focuses on same-day and next-day visits, displaying a seven-day calendar was redundant. The calendar feature was removed entirely.
The original design required the user to select a COVID-19 test or vaccine from a drop-down. This was revised to include a toggle button instead, eliminating an unnecessary step and simplifying the user flow.
Users can easily view their upcoming and previous visits within seconds upon opening the app.
Search with ease through Stat's interactive map and convenient scrollable list.
